What’s the Weather Policy?

Unless you hear from us, assume your game is on.

We know weather can be unpredictable, so we monitor weather, field and facility conditions throughout the day. We do our best to make weather decisions at least two hours before game time, but changing conditions or facility decisions may sometimes require an update closer to the start.

Outdoor games may still be played in rain or other manageable conditions. Cities and facilities can also close fields or gyms even when they appear playable, and we are required to follow those decisions.

How Will I Know If My Game Is Affected?

If your game is canceled or changed, we’ll communicate the update through the appropriate local channels.

Depending on your city, you may also find updates through:

• Your city’s weather line (option 1, when dialing your city's number).
• Your Volo App. and/or Dashboard
• Email.
• Your Volo city’s social channels.

No update means you should plan to play.

What Happens If My Game Is Canceled?

Volo guarantees up to two weather-related makeup games per season.

If additional games are affected by weather, we’ll do our best to reschedule them when venue availability and scheduling allow, but additional makeups cannot be guaranteed.

Weather delays, postponements, and cancellations do not qualify for a refund or credit simply because the game was affected by weather. See What’s Volo's Refund Policy? for more about refunds and credits.

For the full governing language, see the Volo Weather Policy.

***Please note: Volo is proud to bring people together through play in cities across the country. Each city has its own dedicated team focused on creating and executing amazing experiences to help build lasting connections throughout our communities. Every adult league also supports free youth programs through Volo Kids Foundation, creating more access and opportunity for the next generation.

Occasionally, there may be a short delay in our response or resolution to an issue, but please know we are committed to getting back to you as quickly as we can.

To help us respond faster, please avoid submitting multiple tickets for the same inquiry as this can delay our ability to assist you. Thank you for your patience and for being part of the Volo community.