When you register, your spot is reserved just for you. Letting us know ahead of time if you cannot attend helps ensure everyone has the best possible experience.
If a spot goes unused, another player may miss the chance to join and it can leave too few people for the program to run as intended. Withdrawing early allows that spot to open up for someone else and helps keep games full, balanced, and fun.
You can withdraw from a program up to six hours before the start time to avoid a late cancellation.
Canceling within that window helps support your fellow players and keeps everything running smoothly for the community.
- How to Withdraw From a Program >>>
- Why Do We Have a 6 Hour Window? >>>
- Late Cancellations and No Shows: How the Strike System Works >>>
Please note: Volo is proud to bring people together through play in cities across the country. Each city has its own dedicated team focused on creating and executing amazing experiences to help build lasting connections throughout our communities. Every adult league also supports free youth programs through the Volo Kids Foundation, creating more access and opportunity for the next generation.
Occasionally, there may be a short delay in our response or resolution to an issue, but please know we are committed to getting back to you as quickly as we can.
To help us respond faster, please avoid submitting multiple tickets for the same inquiry as this can delay our ability to assist you. Thank you for your patience and for being part of the Volo community.
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