Withdrawing early helps keep spots open for other players who are excited to join, and it gives our team time to make sure programs run smoothly. To keep things fair for everyone, we use a strike system that balances flexibility with accountability.
Checking In Is Required
To be counted as having attended a program, players must check-in. This is an important step and is each player’s responsibility, especially when participating in any of our daily programs.
You can check in by:
- Checking in yourself through the Volo app, or
- Having the on-site host check you in when you arrive
Even if you're at the program and play, not checking in may result in being marked as a no show and being issued a strike. We recommend checking in as soon as you arrive to avoid any issues.
Volo Pass Members
If a member self withdraws from a daily program (pickup, class, clinic, practice, or drop-in) within 6 hours of the program start or does not show up, they will receive a strike. On the third strike and beyond within a three month period, a $10 fee will apply.
Strike Progression for Volo Pass Members:
1st strike → Gentle reminder
2nd strike → Friendly warning
3rd strike → $10 fee
Additional strikes within 3 months → $10 fee each
Non-Members
If a non member self withdraws within 6 hours of the program start or does not show up, they are not eligible for a credit.
Related articles:
Please note: Volo is proud to bring people together through play in cities across the country. Each city has its own dedicated team focused on creating and executing amazing experiences to help build lasting connections throughout our communities. Every adult league also supports free youth programs through the Volo Kids Foundation, creating more access and opportunity for the next generation.
Occasionally, there may be a short delay in our response or resolution to an issue, but please know we are committed to getting back to you as quickly as we can.
To help us respond faster, please avoid submitting multiple tickets for the same inquiry as this can delay our ability to assist you. Thank you for your patience and for being part of the Volo community.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article