Players are encouraged to cancel as soon as they know they cannot attend. You may self withdraw from daily programs up to 6 hours before the start time without penalty.
If you withdraw within 6 hours, you may be charged or receive a strike depending on your Volo Pass membership status. Programs covered include pickups, clinics, drop-ins, practices, and classes.
See also: Do I Have the Ability to Self Withdraw From All Programs? | Why Do We Have a 6 Hour Window?
Please note: Volo is proud to bring people together through play in cities across the country. Each city has its own dedicated team focused on creating and executing amazing experiences to help build lasting connections throughout our communities. Every adult league also supports free youth programs through the Volo Kids Foundation, creating more access and opportunity for the next generation.
Occasionally, there may be a short delay in our response or resolution to an issue, but please know we are committed to getting back to you as quickly as we can.
To help us respond faster, please avoid submitting multiple tickets for the same inquiry as this can delay our ability to assist you. Thank you for your patience and for being part of the Volo community.
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