Our forfeit policy is designed to support fairness and reliable schedules for everyone.
If your team cannot play, someone from the team (preferably the captain) must notify their local team at least 24 hours before your scheduled game. We will communicate updates and, when feasible, may explore options to adjust plans. Schedule changes are considered case by case and are not guaranteed.
If your team forfeits two or more times in a season, it will not be eligible for playoffs.
To avoid a forfeit, captains can open Drop-In spots in the app so registered participants can fill in. If a spot does not fill, you may use a player who is already registered in your league as a sub, or play short as long as your sport roster and gender rules are met. Only rostered or registered participants may play. No subs or drop ins are allowed during playoffs.
***Please note: Volo is proud to bring people together through play in cities across the country. Each city has its own dedicated team focused on creating and executing amazing experiences to help build lasting connections throughout our communities. Every adult league also supports free youth programs through Volo Kids Foundation, creating more access and opportunity for the next generation.
Occasionally, there may be a short delay in our response or resolution to an issue, but please know we are committed to getting back to you as quickly as we can.
To help us respond faster, please avoid submitting multiple tickets for the same inquiry as this can delay our ability to assist you. Thank you for your patience and for being part of the Volo community.
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