Before the season starts, captains must fill out their rosters or estimated group size to the best of their ability. These estimates are important for planning and logistics, helping us prepare for an amazing season ahead. If you cannot fill your roster or meet your initial estimate, no worries, just let your city’s Volo Team know at your earliest convenience.
Group Captains
If your group does not meet the minimum roster requirements for your sport (listed on the league’s page), we will merge your group with other small groups or free agents to form a complete team. This ensures that everyone gets to play and that leagues run smoothly without forfeits.
Prepaid Captains
As the prepaid team captain, you are responsible for making sure all teammates are added to your roster before the season begins. This helps us confirm accurate shirt sizes, communicate with facility partners, and ensure on site staff are fully prepared for your team.
All Captains
Captains are also responsible for collecting their team’s shirts (given out at the first game), including distributing them to any teammates who may miss Week 1 or cannot attend games.
During the season, captains should make sure they have enough RSVPs for each game. If you are short players, open up a drop in spot (see “Substitution Policy” for details). If you are still unable to field a full team, please notify your city’s customer service team as soon as possible so they can help manage scheduling and forfeit communication.
***Please note: Volo is proud to bring people together through play in cities across the country. Each city has its own dedicated team focused on creating and executing amazing experiences to help build lasting connections throughout our communities. Every adult league also supports free youth programs through Volo Kids Foundation, creating more access and opportunity for the next generation.
Occasionally, there may be a short delay in our response or resolution to an issue, but please know we are committed to getting back to you as quickly as we can.
To help us respond faster, please avoid submitting multiple tickets for the same inquiry as this can delay our ability to assist you. Thank you for your patience and for being part of the Volo community.
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