What’s Your Substitute Policy?

We know not everyone can make it every week. If your team needs extra players, captains can open Drop-In spots through the Volo App. This feature ensures that only rostered and registered participants are able to play in our programs.

How it works:

1. Go to your Dashboard and select RSVPs, Roster & Manage Drop-Ins
2. Choose Open Spots (or Manage Drop-Ins if prompted)
3. Select the number of spots, gender preferences if needed, and click Open Spots

Once spots are opened:

• Players can claim them through the marketplace on their Discover page
• Captains can also share a direct link with friends, who have a 10 minute window to claim before the spot opens to the marketplace
• Any player who claims a spot must be allowed to play, even if original rostered players later arrive
  
  

If a drop-in spot is not filled, you may use someone already registered in your league as a substitute.

***Important***:

• Only rostered or registered participants may play in Volo programs
• No drop-ins or subs are allowed during playoffs
• Roster updates due to injury must be submitted in writing to your local city office before the end of the regular season

Please note: Volo is proud to bring people together through play in cities across the country. Each city has its own dedicated team focused on creating and executing amazing experiences to help build lasting connections throughout our communities. Every adult league also supports free youth programs through the Volo Kids Foundation, creating more access and opportunity for the next generation.

Occasionally, there may be a short delay in our response or resolution to an issue, but please know we are committed to getting back to you as quickly as we can.

To help us respond faster, please avoid submitting multiple tickets for the same inquiry as this can delay our ability to assist you. Thank you for your patience and for being part of the Volo community.