What Happens If My Pickup, Drop-In, or Tournament Is Canceled?

If a daily program is canceled, you will receive a credit on your account that can be used toward a future pickup, drop-in, or tournament.

We know cancellations can be disappointing, but the credit gives you the flexibility to sign up for another program that works for your schedule. If you have any questions about your credit, your city’s Volo Team is happy to help.

Please note: Volo is proud to bring people together through play in cities across the country. Each city has its own dedicated team focused on creating and executing amazing experiences to help build lasting connections throughout our communities. Every adult league also supports free youth programs through the Volo Kids Foundation, creating more access and opportunity for the next generation.

Occasionally, there may be a short delay in our response or resolution to an issue, but please know we are committed to getting back to you as quickly as we can.

To help us respond faster, please avoid submitting multiple tickets for the same inquiry as this can delay our ability to assist you. Thank you for your patience and for being part of the Volo community.