What Happens If My Pickup, Drop-In, or Tournament Is Canceled?

If a daily program is canceled, anyone who paid directly for that pickup, drop-in, or tournament will receive a credit on their account that can be used toward a future program.

Volo Pass members do not receive a credit for pickups or drop-ins included with their membership, since those programs do not have an additional cost.

If you paid for the canceled program, your credit will be added to your account automatically, so you can put it toward another program that works for your schedule.

We know cancellations can be disappointing, and we appreciate your flexibility. If you have any questions about your credit, your city’s Volo Team is here to help.

Please note: Volo is proud to bring people together through play in cities across the country. Each city has its own dedicated team focused on creating and executing amazing experiences to help build lasting connections throughout our communities. Every adult league also supports free youth programs through the Volo Kids Foundation, creating more access and opportunity for the next generation.

Occasionally, there may be a short delay in our response or resolution to an issue, but please know we are committed to getting back to you as quickly as we can.

To help us respond faster, please avoid submitting multiple tickets for the same inquiry as this can delay our ability to assist you. Thank you for your patience and for being part of the Volo community.